Subscriptions and refunds

There is no sign-up fee. Plans: Basic: $1 a month; Advanced: $5 a month; Premium: $10 a month or $100 a year.

The Basic plan starts with a 7-day free trial. A card is needed to start it, and nothing is charged during the trial. Unless you cancel before the trial ends, the first month ($1) is charged to that card when it ends, and the plan then renews every month. The date the trial ends is shown before you start it, on the thank-you page and on the Plans page. One free trial per person or household; we may decline a trial that looks like a repeat.

A promo code from one of our promoters gives a new customer Premium free for 30 days instead of the usual trial. A card is needed to start it and nothing is charged during the free period. When it ends, the plan becomes Basic and $1 is charged that day and every month after, unless you cancel or choose another plan first (you can keep Premium, or choose any plan, at any time in Plans). We remind you on the site in the last week of the free period, and Stripe emails a reminder before the first charge. One promo code per person or household.

Your plan is charged to your card on the day you buy it (or when a free trial ends) and then at the start of every period (each month, or each year for yearly billing) until you cancel. Sales tax is added where it applies. Stripe emails a receipt for each payment.

If a renewal payment fails, Stripe tries again over the following days and your plan stays open for a short grace period while it does. If payment does not go through, the plan ends.

Go to Plans → Manage subscription and choose Cancel. Cancelling during a free trial means you are never charged; the trial lessons stay open until the trial ends. Otherwise cancelling stops future charges; the plan stays open until the end of the period you have paid for. You can also change plans or update the card there.

Lost the browser your plan was on? Enter your restore code in Plans, or write to us from the email address used for payment and we will cancel it for you.

If you are not happy, write to us within 14 days of any charge for a full refund of that charge, no questions asked. Refunds go back to the card used and usually arrive within 5 to 10 business days. A refunded plan ends when the refund is made.

After 14 days, payments are not refundable except where the law requires, but you can cancel at any time to stop future charges.

Access starts as soon as you pay. Where the law gives a right to withdraw from an online purchase (for example in the EU or the UK), by asking for access to start right away you agree that the right ends once the lessons are opened; the 14-day refund above still applies.

Write to 0n3D0llarU@gmail.com, or by post to SME-EDU LLC, [mailing address].